1. Introduction
Welcome to Vitraform (https://www.vitraform.co.za). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Protection of Personal Information Act (POPIA), and other applicable South African data protection laws.
By using our website and services, you agree to the practices described in this policy.
2. Information We Collect
We collect and process personal information to provide and improve our services, process transactions, and communicate with you.
2.1. Information You Provide
When you use our website, we may collect:
- Full name
- Contact details (email address, phone number, delivery address)
- Billing information
- Account login details
- Communication and support queries
2.2. Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Pages visited and time spent
- Device information
- Cookies and usage data
3. How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Provide customer support
- Communicate order status and promotional offers
- Improve our website and services
- Prevent fraud and ensure website security
- Comply with legal obligations
4. Sharing Your Information
We do not sell your personal information. We may share it with:
- Payment gateway providers (e.g. PayFast, Ozow, or others)
- Courier and delivery services
- Marketing and analytics service providers
- Legal or regulatory authorities, when required
All third parties are required to maintain confidentiality and comply with data protection laws.
5. Cookies
We use cookies and similar technologies to:
- Enable essential website functionality
- Analyse website traffic
- Personalise your experience
You may manage or block cookies in your browser settings, but this may affect functionality.
6. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
7. Your Rights
In accordance with POPIA, you have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information
- Object to processing
- Withdraw consent at any time
- Lodge a complaint with the Information Regulator
To exercise any of these rights, contact us at vitraformglass@vitraform.co.za.
8. Payment Processing
Payments on our site are processed through secure third-party providers. We do not store your payment details. Please refer to the respective provider’s privacy policy on PayFast.
9. Third-Party Links
Our website may contain links to other websites. We are not responsible for the content or privacy practices of these websites.
10. Children’s Privacy
Our services are not directed to persons under the age of 18. We do not knowingly collect information from minors.
11. Updates to This Policy
We may update this policy from time to time. The latest version will always be available on our website with the updated effective date.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at:
Email: vitraformglass@vitraform.co.za
Phone: +27(0)74 380 9675
Postal Address: Unit 9, Grasso Business Park, 4 BP Road, Cape Town, 7441